APPLICATION FOR AN ANNUAL OR TEMPORARY PERMIT AND BADGE FOR ACCESS TO THE PEDESTRIAN ZONE

Information 

Organisation

The service counter is open to the public from Monday to Friday, 8:00–14:00.

vignette-zp-annuel@vdl.lu (annual access and badge)

vignette-zp-temporaire@vdl.lu (temporary access)

Administration communale de la Ville de LuxembourgSERVICE CIRCULATION
98, rue Auguste CharlesL-1326LuxembourgTel.: 4796-3317Fax: 4796-7607

Description

What is the purpose of this application?

This application must be submitted to obtain a permit for vehicle access to the pedestrian zone in Luxembourg City. The application has no bearing on any other permit required for the operation noted in the form.

Protection of personal data

Your personal data collected through this form will be used for administrative management purposes and to produce statistics, update our databases where appropriate, and manage and follow up on your application for a pedestrian zone access permit and badge, which is a mission of public interest.

The personal data thus collected will be processed by the staff of the City of Luxembourg's Service Circulation (Traffic Department), as well as the various departments of the City's municipal administration involved in processing this application. Your personal data will only be stored only for the time it takes to accomplish the aforementioned tasks. The City of Luxembourg has taken all the necessary organisational and technical measures to ensure the protection and confidentiality of your personal data.

For more information or to exercise your rights in connection with the processing of your personal data by the City of Luxembourg, please refer to www.vdl.lu/en/legal-notice and https://www.vdl.lu/en/personal-data

Users' Charter for electrically powered retractable bollards

This document sets forth the terms and conditions governing access to the pedestrian zone in the city centre, further to the introduction of electrically powered retractable bollards (hereinafter referred to as "Bollard(s)").

1. Entering and exiting the pedestrian zone

1.1. General provisions of the municipal traffic regulation (hereinafter referred to as the "Regulation")

1.2. Operation of the Bollards (entrance and exit)

Entry to and exit from the pedestrian zone is controlled by a system of Bollards.

To enter/exit the pedestrian zone, drivers of vehicles that are authorised to do so must use a badge to lower the Bollards. Any attempt to lower the Bollards by any other means is strictly forbidden. Instructions on how the Bollards operate are displayed on a sign near each Bollard. In the event of a technical problem, technical assistance is available 24 hours a day, 7 days a week, by pressing the call button on the Bollard.

It is strictly forbidden for drivers to tailgate a vehicle entering/exiting the pedestrian zone while the Bollard is lowered. Drivers must wait until the Bollard returns to its raised position (light changes back to red) before attempting to activate the Bollard again with their own badge.

A two-colour light signalling system indicates the position of the Bollard. It is forbidden to enter/exit the pedestrian zone when the position indicator light is red. Drivers may only enter/exit the pedestrian zone after the position indicator light changes to flashing amber.

The City assumes no liability for any damage caused as a result of drivers' failure to comply with these instructions. Additionally, badge holders agree to release and hold harmless the City from any liability and third-party claims in respect of any damage, inconvenience, incident or accident that may occur as a result of theft, loss, destruction or alteration of the badge, or of its unauthorised use.

1.3. General provisions governing entry to/exit from the pedestrian zone

From 6:00 to 10:00, the Bollards are lowered to allow drivers of the following vehicles to enter/exit the pedestrian zone without having to use their badge:

  • - vehicles used by the Service Hygiène< (Sanitation Department) for street cleaning and the collection of household waste;

  • - suppliers' vehicles, and vehicles used by customers to pick up heavy or cumbersome goods;

  • - business operators' vehicles bearing a special label issued by the municipal administration.

From 10:00 onwards, entry to the pedestrian zone is controlled by the Bollard system. Badge holders may then enter/exit the pedestrian zone, in accordance with Article 1/I/3 of the Regulation, by activating the Bollards using the badge issued to them by the municipal authorities.

1.4. Special provisions governing entry to/exit from the pedestrian zone without a badge

For drivers who wish to enter the pedestrian zone without a badge (e.g. badge holders who have forgotten their badge, or drivers who do not possess a badge), the City may grant occasional access to the pedestrian zone through a remote call service, which is available 24 hours a day, 7 days a week. In that case, access is granted to the following vehicles, in accordance with Article 1/I/3 of the Regulation, after the driver has identified themselves using the call button on the Bollard's badge reader (video intercom system):

  • - vehicles used by residents whose homes can only be accessed via the pedestrian zone, provided such vehicles bear a special label issued by the municipal administration;

  • - vehicles requiring a special permit issued by the City to enter the pedestrian zone;

  • - vehicles used by the Grand Ducal police, the army and emergency services, blood-transport vehicles and vehicles used by public services in case of emergencies, as well as authorised vehicles used by security agencies bearing a special label issued by the City, and hearses;

  • - vehicles used by doctors and paramedical workers, provided they bear a distinctive sign indicating their profession;

  • - vehicles used by persons who need to go to an on-duty pharmacy located in the pedestrian zone to purchase medication with a prescription;

  • - vehicles carrying physically disabled persons, or persons with an illness who have no other means of transport, provided these passengers live in the pedestrian zone, or need to go to a healthcare establishment located in the pedestrian zone;

  • - coaches, taxis and other vehicles carrying passengers staying in hotels in the pedestrian zone, provided such passengers can provide sufficient proof of their stay;

  • - taxis accessing or leaving assigned ranks within the pedestrian zone, as well as taxis carrying persons living in the pedestrian zone, provided such persons can provide sufficient proof of their address;

  • - vehicles used by persons using a parking space or private garage that can only be accessed via the pedestrian zone, provided such persons possess a special permit issued by the City;

  • - vehicles used for removals and vehicles used by tradespersons who need to enter the pedestrian zone to carry out their job, provided they possess a special permit issued by the City.

These provisions also apply to drivers leaving the pedestrian zone.

Access to the pedestrian zone is strictly reserved for drivers of the vehicles listed in points 1.3 and 1.4 of this Charter.

2. Issuance and use of badges

The following persons are entitled to receive a badge permitting entry to the pedestrian zone:

  • - residents whose homes can only be accessed via the pedestrian zone;

  • - business operators who trade within the pedestrian zone;

  • - persons who use a parking space or private garage that can only be accessed via the pedestrian zone.

The badges are issued by the City's Service Circulation upon presentation of the required supporting documents. The badges remain the property of the City.

Badge-holders are deemed to have familiarised themselves with the terms and conditions governing the use of the badges, as provided for in this Charter, and undertake to comply with them.

Badges are issued in the name of the holder and allow them to enter or exit the pedestrian zone, in compliance with the terms and conditions set forth above. Possessing a badge does not exempt the driver of a vehicle from possessing a label authorising them to access the pedestrian zone.

Only one badge is issued per vehicle. A €25 deposit must be paid before the badge is issued. The deposit will not be returned unless the badge is returned. If the badge is not returned (e.g. if the badge is lost), the City will keep the deposit and another deposit will have to be paid for the issuance of a new badge. If the badge is stolen, a declaration of theft must be submitted to the Service Circulation before it can be replaced.

3. Badge-holders' obligations and duties

Badges may not be transferred, lent or sold to any other person.

The badge-holder alone is responsible for its use. They shall assume full liability if their badge is misused. In that case, depending on the circumstances and the seriousness of such misuse, the City's College of Aldermen reserves the right to suspend the holder's right to access the pedestrian zone by deactivating the badge.

Badge-holders undertake to look after their badge with reasonable diligence.

If the conditions governing the issuance of the badge are no longer satisfied (e.g. if the holder moves or sells their vehicle), the holder undertakes to return it immediately to the City. If they fail to do so, the City will deactivate the badge.